You are not alone. Let's strive together. Sure.
Work together with your employer on your job happiness. Don't worry.
Maybe you are not feeling well, you are stuck at work or you need a confidential conversation. Whatever it is, if your employer has chosen ZekerArbo, you have come to the right place. We are here to help you, even if your employer doesn't need to know about it yet. Everything we do revolves around your well-being. From practical help to a listening ear - we are there for you.
Log on to My ZekerArbo
If your employer has chosen ZekerArbo , your personal online environment is called My ZekerArbo. My ZekerArbo gives you everything you need to manage your employability and recovery.
- Clear and simple
- Helpful info at hand
- Never forget anything
- Sickness Absence in pictures
- Anytime, anywhere access
The locations of ZekerArbo
ZekerArbo makes use of the locations of Colbe and Zorg van de Zaak. They are located throughout the country. Via your online environment you can find at which location you are expected. And with whom you have the appointment. There is always a location near you. Nice and easy.
- Always a location near you
- Easy to find through your online portal
- Always recognizable as a Zorg van de Zaak or Colbe location
Video calling
Most conversations with our professionals are online. This is convenient for you and for us. It makes our services more flexible and faster. Because not everyone is equally handy with computers, we have collected some tips for you. Please read them beforehand.
Questions you can certainly still have.
What does ZekerArbo do?
ZekerArbo is the Occupational Health Service of the organization where you work.
Together with your employer, we ensure that you remain sustainably employable for your job.
Should you do fall ill, we will help you on the road to sustainable recovery, hassle-free.
What is the modus operandi of ZekerArbo?
When you call in sick, we have a smart tool that we deploy. We work with an The online questionnaire. On day three of your sick call, both you and the employer receive an email with one closed question and six possible answers.
The answer helps us determine what follow-up we will initiate. This may be a telephone contact with the practice support worker occupational physician, or occupational physician.
Why is the occupational health practitioner calling me, I already answered the question, right?
You and your employer may have filled in different answers. To quickly clarify the reason why the answers do not correspond, the company doctor will call you. The conversation the company doctor has with you is called the triage conversation. A simple, quick way to immediately make a good assessment of whether the Sickness Absence is going to be short or long. No long intake, but short and sweet: what is the situation, what is needed? Within 15 minutes we have the right information and know if more help is needed. We keep it nice and simple, so there is no noise about what is happening.
I'm sick, now what?
If you are sick, you must report sick immediately to your employer. The rules for reporting sick are in your employment contract, collective bargaining agreement or absence protocol.
Should I tell my employer the reason for calling in sick?
You don't have to tell the employer what your symptoms are. Your employer may not ask for medical information from you. However, your employer may ask if you are sick because of an industrial accident.
My employer wants me to come to work, now what?
Your employer reviews with you how you can return to your own work. This is called reintegration. Are you unable to return? Then your employer will look for another suitable job within the company. Is this also not successful? Then your employer must look for other work at another company. Together with your employer, you make written agreements about your reintegration. This is called an action plan.
What is a Plan of Action?
You are sick for 8 weeks, then according to the Wet verbetering poortwachter a Plan of Action must be made. The plan is made together with your employer. In the Action Plan agreements are made about what you can still do, the advice of the company doctor can be included.
I do not have a plan of action
This is really something between you and your employer. Ask your employer when you are going to have a conversation together to create a plan of action.
I did not receive a letter for my appointment, now what?
That's right, we do not send letters, you can easily log in to My ZekerArbo portal, there you will find all the information about your invitation, feedback from your interview and other important information.
How do I log in?
As soon as information is ready for you on the portal, you will receive an invitation to register via e-mail. If you are not yet known to us, we will send it by mail. The invitation contains an invitation code that you can use to easily create an account. After you have done this, you can log in directly to My ZekerArbo.
I did not receive an invitation code. What now?
Contact your customer team. They will help you further.
What is My ZekerArbo?
My ZekerArbo is the personal digital environment in which you, as an employee, can find all the details surrounding your Sickness Absence .
Where do I find my invitation code?
As soon as information is ready for you on the portal, you will receive an invitation to register via e-mail. If you are not yet known to us, we will send it by mail. The invitation contains an invitation code that you can use to easily create an account. After you have done this, you can log in directly to My ZekerArbo.
How can I log in?
You can log in if you have created an account. You have to do this once. After that, your account is known and you can use My ZekerArbo. You log in through My ZekerArbo with your own username, password, and two-step verification method (2FA).
What is two-step authentication (2FA)?
With two-step verification, you log in with something you know (your username and password) and with something you have (your phone, a code sent to your phone or to your e-mail address). This way, your data is even better protected.
An example: You log into any portal with your username and password. Then you get a code on your phone. You have to enter this code in the portal. After that, you are actually logged in and have access to your data.
What about privacy?
Through My ZekerArebo, employees can access their file information. This is privacy-sensitive information and contains personal data (such as address details, appointments, BSN, absence history and non-medical reports from the Occupational Health Service). So it is important to protect this data properly. Two-step verification is a commonly used method that provides an additional level of protection.
I forgot my password, now what?
At the My ZekerArbo login screen, click the "I can't log in" link. Then enter the email address associated with your account in the next screen. You will then receive an email with further instructions to regain access.
I want to speak to someone, who can I call
To speak to a customer team member, contact your own customer team at 088 - 277 4444. On My ZekerArbo, you can find all the details of the team.
I can't find the contact information, now what?
No problem, click here to see who your client team is.
I want to speak to the company doctor or practice assistant company doctor, can I?
Want to speak to the company doctor or pass something along? Then call the client team. They may already be able to answer your question, or relay your message.
